How to build loyalty with your patients?

Studies show that, for 60% of patients, the way they receive their results is crucial in deciding to return to a health institution. Patients want an extraordinary experience that not only delivers their results, but also empowers them to make informed decisions about their health, all in the palm of their hand.

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Accessible

The experience of delivering results must be designed with the patient at the center, ensuring an accessible and practical experience. Almost 80% of patients who decide to change health institutions have had difficulties using digital platforms or interacting with reception.

Therefore, to promote loyalty, Eden introduces the most intuitive portal on the market: Eden Portal. This patient portal allows you to effortlessly browse their medical records and access their results from any mobile device. This streamlines the health experience and increases satisfaction, promoting patient recurrence.

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Advanced

It is essential to take advantage of new advanced technologies to improve referral rates and strengthen the reputation of a medical institution. It has been proven that when an institution offers an above average health experience, it can increase its margins by up to 50%¹ based on increased loyalty, satisfaction and referral rates.

Eden Portal not only provides this experience to patients, but also to referring physicians. With the world's first DICOM viewer designed exclusively for mobile devices, it is possible to view radiological results instantly and access tools such as 3D reconstruction with a single touch. This allows doctors to do their jobs more easily and efficiently, maintaining their loyalty and increasing the number of referred patients.

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In the patient's hands

The real key to a patient-centered experience is to give them back power over their own health. Not only does this increase retention, but it also increases the quality of medical care, encouraging patients to get tested on time and be aware of their well-being.²

With Eden Portal, that power is in the hands of your patients, who have direct access to their entire medical record instantly. This redefines your health experience, making it more personalized, transparent and centralized.

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When an institution places the patient at the center of its operations, the patient will position the institution as the central axis of its medical care. Eden Portal is designed to be a strategic ally in retention, offering an exceptional experience that brings agency back to the patient. This promotes their loyalty and provides them with the tools they need to take care of themselves, all in the palm of their hand.

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References

¹Accenture. (2024, April 30). Health Experience: The Difference Between Loyalty & Leaving | Accenture. Www.accenture.com. https://www.accenture.com/us-en/insights/health/difference-between-loyalty-leaving 

²Jha, D., Frye, A.K., & Schlimgen, J. (2017). Evaluating variables of patient experience and the correlation with design. Patient Experience Journal, 4(1), 33—45. https://doi.org/10.35680/2372-0247.1176 

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