Grupo Santa María: an example of successful digitalization in the health sector

Santa María Group has 45 branches, of which 25 offer imaging services: x-rays, mammograms, tomography, ultrasound, magnetic resonance imaging and densitometry. Since the implementation of Eden PACS, it has managed to provide care to more than 25,000 patients and in less than 6 months, they were able to expand with 5 new branches.

With more than 40 years of experience, Grupo Santa María is considered one of the most important medical centers in the central region, with a presence in the states of Hidalgo, Puebla, Tlaxcala and the State of Mexico.

“Eva's installation process is something to highlight: quick and simple. We were able to install 7 units in a single day, which allowed us to immediately start operations with the new modalities in which we invested.”

comments the Director General, Eddy Riquelme.

Just 5 months into my relationship with Eden, Santa María Group has taken a significant leap towards digitalization in 2022, with the aim of providing the most innovative service to your patients.

We tell you the story of how fast and simple transformation is possible when all parties are pursuing the same goal: to provide the best patient experience.

From the start, the objective was clear: Evolve towards a more digitalized and efficient operation. They looked for a tool that would help them first meet the needs of an advanced DICOM viewer for their radiology studies: x-rays, mammograms, tomography, ultrasound, magnetic resonance imaging and densitometry. And a tool that will later help them to continue expanding in the area.

“Eden PACS is a very friendly platform, and our radiologists are very pleased with its adoption. We can easily check information and send it at any time.”

Eddy Riquelme, CEO.

In Eden they found the ideal solution: a platform that allowed them the largest Flexibility to add different types of users in all of its 45 branches (of which 25 offer imaging services), and many more advanced medical grade functionality such as rmultiplanar reconstruction and 3D reconstruction for reliable readings with faster loading, without sacrificing the level of visual quality.

In the first month of implementing Eden PACS, Grupo Santa María processed 950 studies. By their third month of operation, they achieved 7 times this volume, going on to process 7,000 studies per month with the platform.

In addition to imaging, they specialize in laboratory studies: thyroid profiles, tests for diabetic patients, checks that include blood biometrics and urine tests, and all routine tests.

Based on the implementation of cutting-edge technologies, including Eden PACS, they were able to multiply the volume of monthly studies by 7 in just 3 months, going from 950 to just over 7 thousand studies per month. In addition, as of today they have opened more than 5 new branches and have reached a total of more than 25,000 patients with Eden PACS.

Grupo Santa María has a clear growth strategy in units and equipment; it is aggressively investing in new equipment such as a state-of-the-art Magnetic Resonator with breast and cardio antennas, among others, as well as several imaging equipment in both current and new units, mainly for tomography, X-ray and ultrasound.

In all its branches more than 6 thousand monthly studies were carried out, a volume that definitely falls short in the face of the new figures. So great things are planned for 2023.

These great advances demonstrate the total success and radical growth that can be achieved by integrating Eden PACS into its ecosystem of medical applications.

How a successful and fruitful alliance with Eden was achieved

Aligned from the foundations and values, Eden and Santa María have shared the most important objectives focusing on final customer experience as a top priority:

1. Friendly, respectful and empathetic service
2. Technological innovation for reliable results
3. Teamwork and a spirit of solidarity
4. Safeguarding the well-being of the entire community

According to the director of Grupo Santa María, Eden's main benefits are:

• Reliability. Not a single incident or technical failure. Being reliable is paramount in the medical industry.
• Technological innovation. It is a user-friendly viewer and works flawlessly at all times.
• Flexibility With the new product updates, all administration will become simple and easy unlike today's complex data and information management problems.

In short, the case of Grupo Santa María confirms that technology is nothing if you don't have the right vision and attitude. When a laboratory sets out a solid growth strategy and a clear digitalization plan, the results of a commercial and technological alliance such as the one they have with Eden will be much more remarkable and will pay off from the first day of use.

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