How Grupo Santa María improved patient satisfaction by 37% after implementing Eden PACS

With more than 40 years of experience, Grupo Santa María is considered one of the most important medical centers in the central region, with a presence in the states of Hidalgo, Puebla, Tlaxcala and Estado de México. Since implementing Eden PACS, the group has served more than 25,000 patients and, in less than 6 months, expanded with 5 new branches.

The challenge: delivering superior, innovative service to patients through the digitalization of their services

With a clear expansion strategy for units and equipment to broaden its range of services to the public, Grupo Santa María made aggressive investments in new equipment in mid-2022. In this process, they chose Eden PACS as a strategic partner to improve the quality of care provided to patients through a fully digital experience.

To date, they have opened more than 5 new branches and reached a total of more than 25,000 patients who now receive their studies digitally via WhatsApp and email thanks to Eden PACS.

General Director Eddy Riquelme highlighted the rapid implementation of Eden PACS across the group's branches:

«Eden's installation process is worth highlighting: fast and simple. We managed to install seven units in a single day, which allowed us to immediately start operations with the new modalities we invested in.»

Impact of Eden PACS in the first months of use

The Eva team provided support in communicating and driving adoption of this new tool. They provided graphic materials to inform patients about the transition to digital results, manuals allowing them to access their results from any device, and webinars so that referring physicians could easily and conveniently check their patients' results at any time. This support has been essential in ensuring a successful transition toward the digitalization of Grupo Santa María's medical services.

After the first few months working with Eden, Grupo Santa María summarized its main benefits in 4 points:

• Patient satisfaction. Patients no longer need to return to pick up their results in physical format, since they can access and share them instantly with their treating physicians. A recent survey showed a 37% improvement in patients' perceived quality-of-care rating.
• Reliability. Not a single incident or technical failure. Being reliable is essential in the medical field.
• Technological innovation. Eden offers a user-friendly viewer with advanced diagnostic tools that work flawlessly at all times. This gives physicians access to cutting-edge technology to improve their diagnoses and treatments.
• Flexibility. New product updates have simplified and streamlined administration, eliminating the complex data and information management issues previously faced.

Aligned from the ground up in their values, Eden and Santa María have shared the most important objectives, focusing on the end customer experience as the top priority.

‍